Website: https://mdbakingsupplies.in
Brand: MD Baking Supplies

At MD Baking Supplies, we care deeply about customer satisfaction and quality.
Each order is checked and packed carefully before shipping.
If you face an issue with your order, please review our return and refund terms below.

1. Eligibility for Returns

We accept returns or replacements only if:

  • The product you received is damaged, defective, or incorrect.
  • You notify us within 48 hours of receiving the order.

To request a return, please share:

  • Your order ID,
  • A brief description of the issue, and
  • Clear photos or videos showing the problem.

Send these details to: [support@mdbakingsupplies.in]

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or refunded:

  • Food-grade consumables (e.g., flavors, fondants, colors, and edible products)
  • Opened or partially used products
  • Packaging materials, molds, or accessories that have been unsealed or used
  • Discounted, clearance, or promotional items

Please check product descriptions carefully before purchase.

3. Return Process

Once your request is verified:

  1. Our support team will confirm if the return is eligible.
  2. If approved, you may need to send the item back to us in original condition and packaging.
  3. Upon inspection, we will process a refund or replacement as applicable.

4. Refund Process

  • Approved refunds will be credited to your original payment method (Razorpay, Paytm, etc.) within 7–10 business days after we receive and inspect the returned product.
  • Shipping or handling charges (if applicable) are non-refundable.
  • If a replacement is requested, we’ll dispatch it at no extra cost once the return is verified.

5. Order Cancellations

  • Orders can only be cancelled before dispatch.
  • Once shipped, cancellations are not possible.

If you need to cancel, contact us immediately at [support@mdbakingsupplies.in] with your order number.

6. Damaged Packages

If your package is visibly damaged upon delivery:

  1. Take a photo or video before opening the parcel.
  2. Contact us within 24–48 hours with the images.

We will guide you on the next steps for replacement or refund.

7. Exceptions

MD Baking Supplies reserves the right to decline refund or return requests if:

  • The request is raised after 48 hours of delivery.
  • Product shows signs of use or tampering.
  • Incomplete evidence (no images or order details) is provided.

8. Contact Us

For questions or return requests, please contact:
📧 Email: [support@mdbakingsupplies2025gmail.com]
🌐 Website: https://mdbakingsupplies.in
🏠 Business Name: MD Baking Supplies